ࡱ> vxu` Sjbjb @QddQt0t0t0800<O5111111114444444,7Rg9>4111114111 511111141h1411z440 t0:1d4450O54,91941 HYPERLINK "http://www.A1glasses.com/Wholesaler" www.A1glasses.com/Wholesaler Our Target is to supply lenses and frames to opticians with retail business in Europe and America in an efficient and customer friendly manner. To ensure our success, our website which is the primary contact between us and our customers should be easy to use as well as have all the features to ensure that order processing, management and forwarding is easy for the customer (opticians). CUSTOMER INITIATION: Optician will create an account by entering his personal information and will be assigned an account specialist who will ensure that the customer is well acquainted and comfortable with all aspects of the website. The optician will select a range of models to display in his store from among the 100 + styles we have on our site. (All styles will have 50 pcs in stock and will be excellent in quality). Any orders he books on these frames will be forwarded to us Opticians can also send us order for only the lenses and have them fit at their own Lab. MANAGING FRAMES The customer can add selected frames to My Frames. He can either view All Frames or My Frames. A smaller list of short listed frames will make it easier to browse and create orders. Optician can enter his Retail price to all frames added to MY FRAMES. So he can generate a customer invoice for any order in one easy step. Whenever a Frame in MY FRAMES goes out of stock an alert is displayed on the customers account page. Also allow the customer to see current stock levels of MY FRAMES. Managing lenses: OPTION FOR ORDERING JUST THE LENSES without FRAMES should be available. Single vision Bifocal Progressive For all lens packages we need to provide the stock power range and the price if the prescription falls outside this range. For example: Essilor Air wear FSV 1.6: has a power range of ( +4.00 D to -8.00 D and up to 2.0 D CYL) Since we plan on offering a large variety of lenses: Customer should be able to add frequently ordered lenses to MY LENSES, and able to toggle between MY LENSES and ALL LENSES. A customer can specify his Retail price for all lenses added to MY LENSES. (For creating a customer invoice) Progressive lenses should also show the lens diagram and relevant information as a pdf file. This will be downloaded from the company website. Like essilor Panamic Progressive lenses. BIFOCAL AND PROGRESSIVE LENS HANDLING: PD OPTICAL CENTER FROM THE TOP OF THE FRAME. A PDF Document issued by the company explaining the features, minimum fitting height and diagram of the lens. MANAGING ORDERS: Opticians should be able to see the status of each order. Order search by patient name, Tel#, Order#, or Date. UNDER PROCESS SHIPPED - TRACKING # ATTENTION! / RESPONCE REQUIRED - Flash these orders so optician knows that he needs to follow up immediately. MANAGING RETURNS AND FEEDBACK To file a claim on an order should be easy: Customer enters the order#: Reason for Claim: Incorrect RX Received Broken Loose fitting Comments: Claims will be sorted out by the claims department or by the relationship manager. ORDER FEEDBACK: Option to send a Feedback for each order. And a comment. ******( excellent), ****( good),***( Fair),** ( Poor),*( $@^&#$) FEATURES FOR THE OPTICIAN TO MANAGE PATIENT INFORMATION: ENTER PATIENTS NAME ADDRESS TEL # RX Be able to browse and retrieve order details by: PATIENT LAST NAME / FIRST NAME TEL # ORDER # ORDER DATE Note: Opticians should be able to update Patients information or just add a new Patient without placing any order. In case a customers Rx, Tel # or address changes. While creating a New Order placing the optician should be able to retrieve the RX of his existing Patients. ENTER RX: Select Patient: Search ( Order #, Last name, First Name, Date, Tel #) Or Enter New Prescription Register for Newsletter: To send information on New products and offers. GENERATE AND PRINT A CUSTOMER INVOICE: The optician should be able to print out a customer invoice from the admin panel: Complete with logo. Address Tel # of his business. Should have a column for Sales Taxes / VAT: OPTICIAN SHOULD BE ABLE TO MANAGE HIS CUSTOMERS/PATIENTS: See Sales by customer ( TOP 50 customers) Print address labels. Send Emails. Retrieve RX details Retrieve and Edit all customer details. Add new customers without creating an order for them. MESSAGE CENTER: This is where we will communicate with the OPTICIAN. Send Alerts, messages etc. All conversation threads will be stored in the message center. So anybody can read and know the complete communication history at one go. We should be able to track the best wholesalers/ opticians. 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